Terms & Conditions

Section 1 – Payment and Fees

1.1     Once you have completed your booking we will issue you with an invoice for the total fees payable. Your payment is due within 30 days of the invoice date, or immediately if the booking is made within 30 days of the event. If your payment is not received within 30 days of the invoice date, or immediately if the booking is made within 30 days of the event, QSN reserves the right to cancel your booking.

1.2     Your invoice is only deemed to have been settled when the full amount has been paid and received by QSN in cleared funds. For bank transfers, it can take up to ten working days for funds to be cleared and with QSN.

1.3     All late bookings, confirmed within 15 days of the start date of the event, will be subject to the normal event terms and conditions.

Direct Bank Transfer payments

1.4     If you wish to make a direct bank transfer, please use the details below:

Account Name: QSN
Bank: Lloyds Bank PLC
Sort Code: 30-99-86
Account Number: 02508648  

1.5     If you wish to make a payment by direct bank transfer, please ensure this is accompanied by a remittance advice and emailed to finance@aua.ac.uk.

1.6     Please note that QSN must receive the full amount shown on the invoice. Any fees or charges which are levied by the bank for you to make this payment should be paid by you directly and should not come out of your QSN fee payment. If you do not pay these bank charges you will still be liable for the difference between the amount that is paid to us and your total fee payable. Any shortfalls in the fee must be paid before your attendance at the event.

Section 2 – Cancellation Policy

2.1     If you wish to cancel your place, you must notify QSN in writing to events@aua.ac.uk. No refunds will be offered for cancellation of places.

2.2     If you fail to attend an event and do not give us written notification before the event, you will also be subject to the charges shown in the refunds section below.

Section 3 – Substitutions

3.1     You may substitute an original delegate with another person before the event by notifying us in writing to events@aua.ac.uk.

Section 4 – Refunds Policy

4.1     Once a booking has been made, no refunds can be offered should a delegate wish to cancel their place.

Section 5 – Force majeure

5.1     If the event cannot be held because of circumstances beyond our control (including fire, explosion, act of terrorism, or any act or event beyond our control) or because of any industrial action or dispute involving QSN or the hosting venue, or circumstances where speakers are not available for reasons beyond our control and substitutes cannot be found, QSN will refund all fees paid but will not be liable for any losses whether indirect or direct suffered by delegates as a result of the cancellation of the event.

Section 6 – Images

6.1     QSN reserves the right to employ photographers to take photography and video of delegates at any QSN event. QSN reserves the right to use any images taken of delegates at an event for marketing and advertisement purposes, without any further approval required.

Section 7 – Other terms

7.1     QSN reserves the right to remove any delegate from the event should their behaviour be deemed to be inappropriate by QSN or its partners. This would result in no refund of event fees or other costs being paid.

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Upcoming Events

QSN Webinar: Still Building An Academic Regulatory Response To The Pandemic

*This event has now been moved to Wednesday July 1st from 15:30 until 17:00*

*Bookings now closed*

The impact of the Coronavirus pandemic, Covid-19, on the sector has been unprecedented. Higher Education Institutions have been quick to act in managing carefully the necessary response to the impact of Covid-19, informed by UK government and scientific advice and the

Event Dates: 01/07/2020 3:30 pm - 01/07/2020 5:00 pm
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QSN Webinar: Building an Academic Regulatory Response to the Pandemic

  The Higher Education Sector has moved online. Teaching is being undertaken remotely and face to face assessment have been replaced with alternatives. Over the next month the majority of undergraduate students will complete their assessment for the year. But the potential impact of the pandemic on student achievement is wide ranging; students may

Event Dates: 01/05/2020 9:50 am - 01/05/2020 12:15 pm
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QSN Webinar: Programme Monitoring, Approval (Covid-19) and Benchmarking

Programme approval, programme monitoring and benchmarking processes provide assurance of the ongoing quality and academic standards of programmes of study and enable the identification and delivery of systematic enhancements to the quality of learning opportunities. Changes in the external QA environment from the OfS’s ongoing conditions of registration to the introduction of a new ‘slimline’ Quality Code have led institutions to

Event Dates: 15/05/2020 10:50 am - 15/05/2020 1:00 pm
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QSN: Module Evaluation Special Interest Group 4.0

**This event is now full and bookings are closed**

  Several institutions are looking critically at their current processes for module evaluation and are fundamentally rethinking their approach.  At this meeting, we will hear from colleagues who are developing alternative models to module and programme evaluation, which variously seek to engage students more positively in the enhancement of their learning experience, increase

Event Dates: 24/01/2020 10:30 am - 24/01/2020 3:00 pm
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QSN Symposium: What’s in your institution’s QA framework nowadays?

**Bookings for this Symposium are now closed**

  Recent changes in the external QA environment from the OfS’s ongoing conditions of registration to the introduction of a new ‘slimline’ Quality Code have led institutions to reflect on their quality assurance frameworks and to question if they remain fit for purpose. In the past, the sector was arguably characterised by a greater homogeneity

Event Dates: 12/12/2019 10:30 am - 12/12/2019 3:00 pm
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Value for Money, Grade Inflation and their relevance to TEF

Universities are continually working hard to improve all aspects of their institutions by driving efficiency, embracing innovation, working smarter and learning from each other. On 5th November 2018 the Education Select Committee published its report on 'Value for money in Higher Education' highlighting the importance of HE as part of our wider system of education and the need to ensure that students,

Event Dates: 20/06/2019 10:00 am - 20/06/2019 3:30 pm
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Higher and Degree Apprenticeships: The Continuing Story………

********* Bookings are now closed for this event*********

This full-day seminar will give you a chance to listen to and engage with the current challenges, opportunities and institutional case studies surrounding Higher and Degree Apprenticeships. The day will be an opportunity to gain a full understanding of Higher and Degree apprenticeship policy developments and best practice to help you

Event Dates: 05/07/2019 10:00 am - 05/07/2019 4:00 pm
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14th Annual Conference – QSN: The Hot Topics Conference

**Bookings for this Conference are now closed**

The transformation of the quality management landscape continues with great rapidity and intensity in a sector buffeted by daily media headlines and in the midst of potentially seismic changes affecting the sector as a whole. As the new regulator for English Higher Education, the Office for Students continues to adopt a bold, student-focused, risk-based approach,

Event Dates: 19/09/2019 12:30 pm - 20/09/2019 2:00 pm
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Academic Quality in a Data Driven Environment and Working with the Quality Code

** THIS EVENT IS NOW FULLY BOOKED. TO REGISTER ON OUR WAITING LIST THEN PLEASE CONTACT CHAIR@QUALITYSTRATEGYNETWORK.ORG.UK **

As we fast approach the first anniversary of the launch of the Office for Students, the new regulatory landscape continues to be both familiar and unknown, but the role of Quality Management remains critical for the assurance of standards and

Event Dates: 08/03/2019 12:00 am
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13th Annual Conference: A Regulated Quality Future?

The transformation of the quality management landscape continues with great rapidity and intensity. As the new regulator for English Higher Education, the OfS is adopting a bold, student-focused, risk-based approach, reflecting the significant changes to HE in the last 25 years and seeking to anticipate changes still to come. Familiar features – notably, the UK Quality Code – are also

Event Dates: 13/09/2018 12:00 am - 14/09/2018 12:00 am
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