Terms & Conditions

Section 1 – Payment and Fees

1.1     Once you have completed your booking we will issue you with an invoice for the total fees payable. Your payment is due within 30 days of the invoice date, or immediately if the booking is made within 30 days of the event. If your payment is not received within 30 days of the invoice date, or immediately if the booking is made within 30 days of the event, QSN reserves the right to cancel your booking.

1.2     Your invoice is only deemed to have been settled when the full amount has been paid and received by QSN in cleared funds. For bank transfers, it can take up to ten working days for funds to be cleared and with QSN.

1.3     All late bookings, confirmed within 15 days of the start date of the event, will be subject to the normal event terms and conditions.

Direct Bank Transfer payments

1.4     If you wish to make a direct bank transfer, please use the details below:

Account Name: QSN
Bank: Lloyds Bank PLC
Sort Code: 30-99-86
Account Number: 02508648  

1.5     If you wish to make a payment by direct bank transfer, please ensure this is accompanied by a remittance advice and emailed to finance@aua.ac.uk.

1.6     Please note that QSN must receive the full amount shown on the invoice. Any fees or charges which are levied by the bank for you to make this payment should be paid by you directly and should not come out of your QSN fee payment. If you do not pay these bank charges you will still be liable for the difference between the amount that is paid to us and your total fee payable. Any shortfalls in the fee must be paid before your attendance at the event.

Section 2 – Cancellation Policy

2.1     If you wish to cancel your place, you must notify QSN in writing to events@aua.ac.uk. No refunds will be offered for cancellation of places.

2.2     If you fail to attend an event and do not give us written notification before the event, you will also be subject to the charges shown in the refunds section below.

Section 3 – Substitutions

3.1     You may substitute an original delegate with another person before the event by notifying us in writing to events@aua.ac.uk.

Section 4 – Refunds Policy

4.1     Once a booking has been made, no refunds can be offered should a delegate wish to cancel their place.

Section 5 – Force majeure

5.1     If the event cannot be held because of circumstances beyond our control (including fire, explosion, act of terrorism, or any act or event beyond our control) or because of any industrial action or dispute involving QSN or the hosting venue, or circumstances where speakers are not available for reasons beyond our control and substitutes cannot be found, QSN will refund all fees paid but will not be liable for any losses whether indirect or direct suffered by delegates as a result of the cancellation of the event.

Section 6 – Images

6.1     QSN reserves the right to employ photographers to take photography and video of delegates at any QSN event. QSN reserves the right to use any images taken of delegates at an event for marketing and advertisement purposes, without any further approval required.

Section 7 – Other terms

7.1     QSN reserves the right to remove any delegate from the event should their behaviour be deemed to be inappropriate by QSN or its partners. This would result in no refund of event fees or other costs being paid.

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Upcoming Events

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