Over the past 12 months universities have ‘pivoted’ their approaches to student feedback and student engagement, with many embracing ‘Pulse’ surveys for both course evaluation surveys and wider assessment of issues around student sentiment and wellbeing alongside more traditional end-of-module surveys.
This shift has highlighted an opportunity to adopt similar practices with academics, professional and administrative staff, gathering and measuring their feedback on a range of issues in a timely manner. However, in both cases, our research and insight drawing on UK and international contexts has found variable and inconsistent practice across the sector.
So, as we strive for greater consistency, what is the most effective approach to capturing and responding to student and staff feedback in a strategic and cohesive manner? What are our objectives, what are our target outcomes, and do universities have sufficient expertise to do this on their own? In this webinar we highlight a potential way forward for the HE sector in response to these questions, the potential for our Blue and Bluepulse solutions to support the execution of a more comprehensive approach to survey administration beyond the module evaluation sphere, and introduce some practice from outside the sector on using surveys to create a feedback culture within employee performance management.
This webinar will take place via Zoom and is a free-event to all QSN members. A link will be sent out in the joining instructions.
The delegate booking system on the website is a little clunky which should hopefully be fixed soon. You have to register your name to add a delegate (which could be yourself), complete the delegate registration information and then scroll back down the page to submit your registration.
|13:50||Login and virtual refreshments!|
|14:00 – 14:05||Welcome – John Atherton, Explorance|
|14:05 – 14:20||Using Bluepulse to understand and respond to students’ views and experiences.
Dr Phil Carey, Dr Elena Zaitseva & Dr Emma Smith, Liverpool John Moores University
At the start of the 2020 academic year, LJMU acquired Bluepulse to deliver short, rapid response surveys. These ‘pulse surveys’ were managed at institutional level to get quick feedback from students on their university experience in the covid pandemic . Data has informed decision-making, as well as helping to shape advice and guidance on how academic and professional services staff can best support learning. As thoughts turn to life beyond covid restrictions, pulse surveys are being used to explore how student feel about concepts associated with the notion of an inclusive curriculum. Bluepulse forms the basis of an iterative, student-centred inquiry. In this, an ‘expert panel’ of students develop the survey question, analyse the data and write the following questions. It is hoped that insights developed from this will inform the development of inclusive curriculum design tools.
|14:20-14:35||Engaging Faculty, Departments, & Schools through Midcourse Surveys for Improvement
Dr. Christina Bifulco, Associate Director for Teaching & Learning Analytics, Joe Delaney, Associate Director for Instructional Technologies, Rutgers University
Midcourse surveys are an excellent formative tool for instructors and departments to use at a point when changes are still possible in the semester. However, many instructors and admins are not aware of the benefits of running them. This session will discuss the value and reason for running midcourse surveys at the instructor level and at the department or academic unit level.
|14:35- 14:50||Closing the Feedback Loop
Garmon ap Garth, Academic Services Manager, Birkbeck, University of London
Informing students of the impact of their feedback is often seen an important aspect of good practice, and a means of building trust from students that their time in responding to surveys is worthwhile. The presentation will cover the benefits of closing the loop, and how the reports can be the starting point for staff-student discussions.
|14: 50 – 15:35||Breakout Rooms|
|15:35-15:50||Avoiding Random Acts of Measurement, An Introduction to Blue Keys to Measurement (K2M)
Justin Taylor, Explorance
Explorance will provide an overview of our BlueK2M framework and solutions. Great student experience management starts with measurement strategies rooted in thought leadership and best practices to alleviate guesswork. BlueK2M solutions include content-driven best practices, research-backed and field-tested process guides, comprehensive reporting approaches, and survey question banks derived from industry-leading research.
|15:45 – 16:00||Explorance Summary
John Atherton, Explorance
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